Customer Service

The Flamingo Team, want you to be fully satisfied with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise.

WE DON'T PROVIDE RETURN LABELS.

COLMAR POLICY

ALL CLOTHING FROM COLMAR ELIGIBLE FOR STORE CREDIT ONLY !!!

EXCLUDING COATS

RETURNED MERCHANDIES SHOULD INCLUDE:

-Store receipt or order number must be included in your package .

-Used merchandise cannot be returned.

-The tags and be in the same condition as when it was delivered to you.

MERCHANDISE NOT ON SALE:

-Must be received by us within 4 days from the day when you received the package for a full refund.

-Items received back to us within 5-7days will receive a store credit only.

-Items bought online and get returned in the physical store, will follow the in-store policy rules and only store credit will be given.

-Items returned past this time frame are final sale.

IN STORE PICK UP:

-Items bought online and picked up in store, will follow the in-store policy rules and only store credit will be given.
-Items returned past this time frame are final sale.

-YOUR ORDER WILL REMAIN AVAILABLE FOR A MAXIMUM OF 30 DAYS FROM THE TIME YOU RECEIVED A PICK UP NOTIFICATON. ORDERS NOT CLAIMED AFTER 30 DAYS WILL BE GIVEN TO CHARITY.

SHIPPING:

-Once we ship any packages we do not hold accountability for any lost or stolen packages after the delivery is confirmed per the postal system.

-If you would like a different size please return your original order and place a new order.

ORDER FULFILLMENT:

Our fulfillment time is 1-3 business days for all products.

REFUND:

-Please allow 14 days from receipt of your return for your refund to be processed.

RESTOCKING FEE:

Please note that due to the large quantities of products in some returns which we need to restock, we charge a 10% restocking fee that will be subtracted from all returns worth more than $300.00

ORDER CANCELATION:

-Note that if you cancel your order before it has been fulfilled or picked up, you will be assessed a $10 cancelation fee before the credit is issued .
-All orders placed online for in store pick up and cancelled within 5 days will receive a STORE CREDIT ONLY, as this follows the same in store policy of store credit only.
-There is no cancellation or exchanges on sale items
-No price adjustments on regular or clearance items.

BABY GIFTS:

- When you receive a baby gift that is not on sale, you may be able to exchange or return for store credit with in 2 weeks from receipt.

- Credits can only be used toward full priced merchandise.

FINAL SALE ITEMS:

Any items discounted at 15% or more are considered final Sale.

-Underwear, Swimwear, Hair accessories, Bedding, Bibs, Toys,
Decorations can not be returned or exchanged. All sales are final.

-All sale items are final sale, no returns or exchanges.

-All special orders are final sale.

-THERE WILL BE NO RETURNS ON MERCHANDISE PURCHASED BEFORE THE HOLIDAYS, AFTER THE HOLIDAYS.

ALL SALE ITEMS ARE FINAL SALE.

NO RETURNS OR EXCHANGES.

THERE IS NO ADDITIONAL DISCOUNT, OR PRICE ADJUSTMENTS FOR ORDERS ALREADY PLACED AND ARE ON ADDITIONAL SALE.

.

Please Send all returns to:

Flamingo Baby and Child

5920 20th Avenue

Brooklyn NY 11204

Please note, if the order is returned to anywhere other than our physical store address. We do not hold responsibility.

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