• Call Us: (718) 484-7848
  • 5920 20th Ave, Brooklyn, NY 11204
  • Free USA Shipping on orders over $150
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Frequently Asked Questions

This is an approximate conversion table to help you find your size. If you have already purchased an item by our brand, we recommend you select the same size as indicated on its label.

How much is Shipping?

How much is Shipping?At FlamingoBaby & Child, a shipping fee of approx $8 is offered on all orders under $150.

For orders of $150 or more, we offer FREE shipping.

We ship to the USA ONLY.

Customers outside of United States please contact us at flamingobabyny@yahoo.com to place your order.

How long is shipping time?

Depending on your destination, orders within the USA usually arrive within 5 - 7 business days, Brooklyn area 2-3 business days.

If your order hasn’t arrived within the estimated delivery time, please contact us at flamingobabyny@yahoo.com.

Do you ship to PO Boxes?

Yes, we ship orders to PO Boxes.

Can I change my shipping addres after I have placed my order?

If you made a mistake entering your shipping address or want to make changes, please email us as soon as possible at flamingobabyny@yahoo.com

If the order has not been shipped yet, we are happy to change it for you. If your order has already shipped, it is unlikely that we can do anything. We will need to wait until your package is returned to us and then resend it to your correct address.

Can I make changes to my order after I have placed it?

If you need to make a change to your order, please email us at flamingobabyny@yahoo.com as soon as possible and we will do our best to help you. If your order has not been shipped yet, it should not be a problem to make changes. If your order has been shipped, you may return or exchange any items you do not wish to keep after you receive them.

How can I cancel my order?

If you need to cancel your order, please email us at flamingobabyny@yahoo.com as soon as possible. If your order has not been shipped yet, it should not be a problem to cancel it. If your order has been shipped, you may return or exchange any items you do not wish to keep after you receive them.

How can I get more discounts?

Flamingo Baby & Child offers several opportunities for additional savings. Keep your eyes open for posts and on our Instagram page.

We regularly send out special offers to our valued customers.

What is your refund policy?

We have a 7 day return policy. 4 days money back, 5-7 days store credit.

I returned some items. When will I receive my refund?

Once we receive your return, it will be checked to make sure it is unused and in resellable condition. Your refund will be issued shortly after.

What if my order arrives incomplete, incorrect, damaged or defective?

Your happiness is our priority. In these special circumstances, please contact us at flamingobabyny@yahoo.com as soon as possible and our team will help you with any problems.

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The Flamingo Team, want you to be fully satisfied  with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise.

WE DON'T PROVIDE RETURN LABELS. 

COLMAR POLICY

ALL CLOTHING FROM COLMAR ELIGIBLE FOR STORE CREDIT ONLY !!!

EXCLUDING COATS

 RETURNED MERCHANDIES SHOULD INCLUDE:

-Store receipt or order number must be included in your package .

-Used merchandise cannot be returned.

-The tags and be in the same condition as when it was delivered to you.

MERCHANDISE NOT ON SALE:
-Must be received by us within 4 days from the day when you received the package for a full refund.
-Items received back to us within 5-7days will receive a store credit only.
-Items bought online and get returned in the physical store, will follow the in-store policy rules and only store credit will be given.
-Items returned past this time frame are final sale.
IN STORE PICK UP:
-Items bought online and picked up in store, will follow the in-store policy rules and only store credit will be given.
-Items returned past this time frame are final sale.
-YOUR ORDER WILL REMAIN AVAILABLE FOR A MAXIMUM OF 30 DAYS FROM THE TIME YOU RECEIVED A PICK UP NOTIFICATON. ORDERS NOT CLAIMED AFTER 30 DAYS WILL BE GIVEN TO CHARITY.
SHIPPING:
-Once we ship any packages we do not hold accountability for any lost or stolen packages after the delivery is confirmed per the postal system.  
-If you would like a different size please return your original order and place a new order.
REFUND:
-Please allow 14 days from receipt of your return for your refund to be processed. 
RESTOCKING FEE:
Please note that due to the large quantities of products in some returns which we need to restock, we charge a 10% restocking fee that will be subtracted from all returns worth more than $300.00
ORDER CANCELATION:
-Note that if you cancel your order before it has been fulfilled or picked up, you will be assessed a $10 cancelation fee before the credit is issued .
-All orders placed online for in store pick up and cancelled within 5 days will receive a STORE CREDIT ONLY, as this follows the same in store policy of store credit only.
-There is no cancellation or exchanges on sale items
-No price adjustments on regular or clearance items.
    BABY GIFTS:
    - When you receive a baby gift that is not on sale, you may be able to exchange or return for store credit with in 2 weeks from receipt.
    - Credits can only be used toward full priced merchandise.
    FINAL SALE ITEMS:
    Any items discounted at 15% or more are considered final Sale.
    -Underwear, Swimwear, Hair accessories, Bedding, Bibs, Toys, 
    Decorations can not be returned or exchanged. All sales are final.
    -All sale items are final sale, no returns or exchanges.
    -All special orders are final sale.
    -THERE WILL BE NO RETURNS ON MERCHANDISE PURCHASED BEFORE THE HOLIDAYS, AFTER THE HOLIDAYS.

    ALL SALE ITEMS ARE FINAL SALE. 

    NO RETURNS OR EXCHANGES.

    THERE IS NO ADDITIONAL DISCOUNT, OR PRICE ADJUSTMENTS FOR ORDERS ALREADY PLACED AND ARE ON ADDITIONAL SALE.

     . 
    Please Send all returns to:
    Flamingo Baby and Child
    5920 20th Avenue
    Brooklyn NY 11204
    Please note, if the order is returned to anywhere other than our physical store address. We do not hold responsibility.

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